Frequently Asked Questions
How do I get a quote?
Send a request on this website, or message or call us on +61 420 744 904. We review your trip and email you a quote, usually within a few hours.
How is my fare calculated?
We quote every trip individually, based on the vehicle, the distance and the time. The quote is the total you pay, including GST.
How do I book once I have a quote?
Tap Accept quote in the email we send you. Your booking is confirmed straight away, and we email you the details.
How does payment work?
You can pay by bank transfer, by card (tap or online) or in cash. Payment is due on or before the day of your trip unless we have agreed otherwise with you. We email your tax invoice once your payment is recorded.
Is my payment secure?
Yes. Card payments are processed securely through Square, Tyro, Zeller or ANZ Worldline. We never see or store your card details, and paying by card does not cost more than your quote.
Can I book last-minute?
Online requests need at least 2 hours’ notice. For anything sooner, call or message us on +61 420 744 904.
What if my flight is delayed?
Include your flight number when you request your quote. If your flight changes, let us know by phone, message or email at bookings@n4ir.com and we will adjust your pickup where we can.
How do I cancel or change my booking?
Email bookings@n4ir.com, or call or message us, with your booking reference. Cancel 24 or more hours before pickup at no cost, with a full refund of anything you have paid. Between 2 and 24 hours before, a 50% cancellation fee applies. Less than 2 hours before, or a no-show, is charged in full. See our Terms for the detail.
What do I agree to when I accept a quote?
You agree to our Terms & Conditions, which you can read on the Terms page. We keep a record of when you agreed and which version of the terms you agreed to.
Which vehicles and areas do you cover?
We currently offer a Luxury SUV, with more vehicle classes coming soon. We cover Melbourne and Geelong, including airport transfers.
Are you licensed and insured?
Yes. NAIR Chauffeurs is an accredited commercial passenger vehicle operator in Victoria, with accredited chauffeurs. Our vehicles carry the insurance required for commercial passenger transport, and we hold public liability insurance.
Can you provide a child seat?
Yes. Tell us the children’s ages when you request your quote and we will provide the right restraint. Any charge is shown in your quote.
How long will you wait for me?
We allow a reasonable waiting time. If a long wait is needed we agree any extra charge with you before it applies. For airport pickups, give us your flight number.
How do I get a receipt or invoice?
We email your tax invoice as soon as your payment is recorded.