Frequently Asked Questions
How is my fare calculated?
Your fare is based on the vehicle class you choose and the driving distance between your pickup and drop-off. You’ll see the full breakdown before you submit your request.
How does payment work?
After you submit a request, we review it and send you a secure payment link by email, usually within a few hours. Your booking is only confirmed once that payment is received.
Can I book last-minute?
Online requests need at least 2 hours’ notice. For anything sooner, call Adi directly on +61 420 744 904.
What if my flight is delayed?
Add your flight number in the notes field when booking; for changes, email support@n4ir.com.
How do I cancel or change my booking?
Email support@n4ir.com with your booking reference. Cancellations 24+ hours before pickup get a full refund, 2–24 hours get 50%, and under 2 hours or a no-show isn’t refunded.
Is my payment secure?
Yes — payment happens directly on Tyro’s own secure page. We never see or store your card details.
What vehicles do you have?
See our Fleet page for details of our Luxury SUV.
How do I get a receipt or invoice?
Your invoice is included with your confirmation email once your booking is paid and confirmed.